(1) These General Terms and Conditions (“GTC”) apply to the services of feinpro GmbH, An der Alster 6, 20099 Hamburg, which we provide to you as a customer (hereinafter referred to as “customer” or “you”) in the context of using our online shop.
(2) These terms and conditions apply regardless of whether you are a consumer, entrepreneur or merchant. There are a few special features that apply to consumers, which we may point out in these terms and conditions at the appropriate points. A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity (Section 13 of the German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (Section 14 of the German Civil Code).
(3) Your general terms and conditions do not apply, regardless of whether you expressly refer to them or we do not expressly object. Your general terms and conditions will only become part of this contract if we expressly agree to them. Individual agreements between us in offers, order confirmations, declarations of acceptance, etc. take precedence over the provisions of these terms and conditions.
(1) With our online shop we provide you with a platform for the purchase of surgical and dental instruments.
(2) You can see the type and variety of our products directly on the individual product pages in our online shop.
(1) You can purchase products in our online shop both as a guest and as a registered customer.
(2) To register, please fill out the registration form provided completely and truthfully, stating a customer name, and send it to us.
(3) By submitting the registration form, you make a binding offer to us to conclude a user agreement for the use of our online shop as a registered user. The user agreement is concluded when we confirm the registration and activate your customer account. Each customer may only register once. As a registered customer, we offer you the opportunity to view the products you have already purchased through the online shop in your customer account.
(1) The presentation of the products in our online shop does not constitute a legally binding offer, but rather an invitation to place an order. The descriptions of our products do not constitute a warranty or guarantee. All of our offers are valid "while stocks last" unless otherwise stated. We retain ownership of the products you have purchased until the purchase price has been paid in full. If the products are sent to you directly by partners and ownership of the products is not transferred to us beforehand, the respective partner retains ownership until you have paid the purchase price to us in full.
(2) A contract for the use of paid services is concluded as follows:
Step 1
In our online shop you can select products from the existing product range without obligation and place them in your digital shopping cart using the “ Add to cart ” button.
Step 2
You can change or delete your product selection within your shopping cart. You can of course also cancel your order process at any time.
Step 3
Once you have selected all the products you would like to purchase and placed them in your shopping cart, you can complete the order process by clicking on the " Continue to checkout " button in the shopping cart. In the shopping cart itself or in a further intermediate step, you can enter your delivery and billing details and select your preferred payment method.
Step 4
You will then have the opportunity to view your entire order in detail in our order overview, including quantity, prices and delivery conditions (in particular terms and conditions, delivery and cancellation conditions). In this order overview, you have the opportunity to change your order and other information, such as details of delivery dates, or to go back to the shopping cart using the " back " button. You also have the option of saving or printing out the terms and conditions here by calling up the terms and conditions, marking and downloading them or using the " print " function.
Step 5
After checking all the information, you have the option of ordering the products you have selected by clicking on the " order with payment " button. By clicking this button, you are making us a binding offer to purchase the products you have selected.
Step 6
After you have placed a binding order for your products, you will receive an automatic order confirmation from us by email. In this order confirmation, we will list the contents of your order again and you will have the option of printing out the order confirmation using the "Print" function. With the order confirmation, but at the latest when the goods are delivered, you will also receive a copy of the General Terms and Conditions along with the cancellation policy and information on shipping costs as well as delivery and payment conditions.
INFO
The automatic order confirmation itself does not constitute acceptance of your offer to purchase the products. Acceptance of your offer and thus conclusion of the purchase contract for the products you have selected only takes place when the products are sent, a separate order confirmation from us or when the invoice for the ordered products is sent. If we allow payment in advance, the contract is concluded when we receive your payment.
(1) The type and amount of compensation for the products you order will be communicated to you in the shopping cart, in the order overview and in the order confirmation and, unless expressly stated otherwise, includes statutory sales tax.
(2) We may charge shipping costs in addition to the prices stated. We will clearly show you information about the type of shipping and the amount of the corresponding shipping costs during the ordering process.
(3) During the ordering process, you will be informed about the available payment methods and can select the payment method that suits you best.
(4) Payment by invoice must be made within 30 days of receipt of the products and the invoice. For all other payment methods, payment must be made in advance without deduction.
(5) If we involve third parties to process the payment transaction, their terms and conditions will also apply.
(6) If you miss a statutory or agreed payment deadline, you will immediately be in default and we are entitled to charge appropriate late payment penalties, which are flexible.
(7) As long as the payment is made within the European Union (EU), we do not charge a separate fee for any of the payment methods we use. Please note that we only accept payments from accounts within the EU. Any costs for any other transaction will be at your expense.
(1) If advance payment has been agreed as the method of payment, delivery will take place upon receipt of the invoice amount.
(2) Delivery is only possible within Germany and, if applicable for an additional charge, in Austria, Switzerland and other member states of the European Union to the delivery address you have specified.
(3) If the delivery of the products fails due to your fault despite three delivery attempts, we can withdraw from the contract. Any payments made will be refunded to you.
(4) If the product you ordered is not available, we may withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not want a comparable product delivered, we will reimburse you for any consideration already provided.
(1) In addition to our legal obligation to withdraw, we offer you the opportunity to withdraw from the purchase contract concluded within 30 days of receiving the products. In this case, you have the right to request a return label from us so that you can return the products to us free of charge.
(2) If you wish to withdraw from the purchase contract, you must notify us of your withdrawal within the withdrawal period of 30 days (see above) at least in text form (e.g. by email to info@feinpro.com). We will then send you the return label. After receiving the return label, you must return the products for which you have exercised the right of withdrawal in an unused condition within 7 days.
(1) Our product-specific warranty obligations are determined by the statutory provisions. As a general rule, we do not provide any guarantees or only do so in individual cases that are expressly marked as such.
(2) We are liable without limitation for property damage and personal injury if the cause of the damage leading to liability is based on intent or gross negligence.
(3) Furthermore, we are liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance you regularly rely. In this case, however, we are only liable for foreseeable, contract-typical damage. We are not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
(4) The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
(5) To the extent that our liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
For disputes arising from and in connection with the contractual relationship between us, the statutory provisions regarding the relevant court apply. If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office.
The European Commission provides a platform for online dispute resolution (ODR). We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Note on Section 36 VSBG: We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.
(1) Should any provision of these Terms and Conditions be or become invalid or unenforceable, the remaining provisions of these Terms and Conditions shall remain unaffected, unless the elimination of individual clauses would place one of the contracting parties at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract.
Status of the General Terms and Conditions: 01 2025
